Terms of service

This website (ciareusa.com) is operated by B&C Speakers NA, LLC ("B&C Speakers," "we," "us," or "our"). Throughout the site, these terms refer to B&C Speakers NA, LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

GOVERNING LAW AND PLATFORM SERVICES

Platform Services: Matters related to the Shopify e-commerce platform services are governed by Ontario law as required by Shopify's Terms of Service.

All Other Matters: All other matters, including product sales, warranties, customer disputes, and general business operations, are governed by the laws of the Commonwealth of Kentucky without regard to conflict of law principles.

ACCEPTANCE AND AGREEMENT

By accessing or using our website, making a purchase, or using our products, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Warranty Policy, and all applicable laws and regulations.

AGE REQUIREMENTS AND ACCOUNT SECURITY

You represent that you are at least 18 years old and have legal capacity to enter contracts. You are solely responsible for protecting the security and confidentiality of any password assigned to you. We do not provide phone support of any kind - all customer service is handled via email at support@ciareusa.com.

PRODUCT INSTALLATION AND VEHICLE MODIFICATIONS

Installation Disclaimers:

  • All installation instructions and FAQs are provided for informational purposes only
  • Installation of equipment, accessories, and supporting modifications are performed at your own risk
  • We recommend consulting automotive electronics professionals for complex wiring or electrical work
  • Installation should be performed by individuals with appropriate electrical and mechanical knowledge

Warranty Considerations:

  • Vehicle modifications may affect your vehicle's warranty coverage
  • Warranty policies vary by vehicle manufacturer and we cannot predict warranty implications
  • Consult your vehicle manufacturer or dealer regarding warranty concerns before installation
  • Product warranty may be void if modified, altered, or improperly installed

Installation Responsibilities:

  • Ensure installations do not interfere with vehicle safety systems
  • Verify compliance with local vehicle lighting and electronics regulations
  • Use appropriate fuses and wiring to prevent electrical damage
  • Disconnect battery before performing electrical installations

AUTOMATED SYSTEMS AND AI INTERACTIONS

Our website and customer service may utilize automated systems, including artificial intelligence (AI) powered chatbots and virtual assistants, to provide information and support. These automated systems are designed to assist you but may not always provide complete or accurate information.

  • You acknowledge that you may interact with AI-powered systems that generate responses automatically
  • AI-generated responses are for informational purposes only
  • We are not liable for decisions made based solely on AI-generated content
  • AI interactions may be monitored and used to improve our services

If you require human assistance, please request to speak with a customer service representative via email.

LIMITATION OF LIABILITY

Liability Cap: Our total liability for any claim arising from our products or services is limited to the purchase price paid for the specific product(s) involved in the claim.

Consequential Damages: TO THE FULLEST EXTENT PERMITTED BY LAW, we are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or business interruption, even if we have been advised of the possibility of such damages.

Technical Issues Disclaimer: We do not warrant that our website, servers, or electronic communications are free from viruses or other harmful components.

Time Limitation: Claims must be brought within three months of discovery of the issue.

PRODUCT SAFETY AND RECALL NOTIFICATIONS

We monitor our products for safety issues and will notify customers of any safety concerns or recalls as required by law. In the event of a product recall, registered customers will be notified via email, recall information will be posted on our website, and we will cooperate fully with regulatory authorities.

Audio Product Safety Warning: Prolonged exposure to high-volume audio may cause hearing damage. Use appropriate volume levels and take listening breaks. Users with hearing sensitivities should consult healthcare providers before use.

CUSTOMER CONTENT AND IMAGE USAGE

By submitting content to B&C Speakers NA, LLC including photos, videos, reviews, or installation images, you grant us a non-exclusive license to use your content for marketing and promotional purposes including website galleries, social media campaigns, and promotional materials. You retain ownership of your original content and may request removal by contacting support@ciareusa.com.